Support for the Moldovan Call Centre for Migrants
Duration
April 2018 - January 2019Budget
EUR 180.293,33 (94,95% from AMIF)
Implemented by
The University of Minho - UMinho implemented this action in coordination with SEF— Serviço de Estrangeiros e Fronteiras of Portugal and the Bureau for Migration and Asylum of the Republic of Moldova.
Partners
Activities
Assessment of the Call Centre for Migrants
Assessment of the Call Centre for Migrants: mapping exercise highlighting the institutional/procedural framework and operational needs.
Training of officials
Training of officials from the Bureau of Migration and Asylum through an e-learning platform and a study visit to Portugal. The content of the training sessions include communication/interview techniques, management of immigration services, intercultural dialogue and human rights.
Support to further development
Support to further development of the Call Centre Regulation based on main principles identified in a previous project.
Consolidation of the operational capacities of the Call Centre’s infrastructure
Consolidation of the operational capacities of the Call Centre’s infrastructure, including in the area of IT development.
