Duration

April 2018 - January 2019

Budget

EUR 180.293,33 (94,95% co-funded)

Implemented by

The University of Minho - UMinho is implementing this action in coordination with SEF— Serviço de Estrangeiros e Fronteiras of Portugal and the Bureau for Migration and Asylum of the Republic of Moldova.

Partners

Activities

Assessment of the Call Centre for Migrants

Assessment of the Call Centre for Migrants: mapping exercise highlighting the institutional/procedural framework and operational needs.

Training of officials

Training of officials from the Bureau of Migration and Asylum through an e-learning platform and a study visit to Portugal. The content of the training sessions include communication/interview techniques, management of immigration services, intercultural dialogue and human rights.

Support to further development

Support to further development of the Call Centre Regulation based on main principles identified in a previous project.

Consolidation of the operational capacities of the Call Centre’s infrastructure

Consolidation of the operational capacities of the Call Centre’s infrastructure, including in the area of IT development.