EUR 180.293,33 (94,95% co-funded)
Assessment of the Call Centre for Migrants: mapping exercise highlighting the institutional/procedural framework and operational needs.
Training of officials from the Bureau of Migration and Asylum through an e-learning platform and a study visit to Portugal. The content of the training sessions include communication/interview techniques, management of immigration services, intercultural dialogue and human rights.
Support to further development of the Call Centre Regulation based on main principles identified in a previous project.
Consolidation of the operational capacities of the Call Centre’s infrastructure, including in the area of IT development.